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The consultancy born at the intersection of behavioral economics and human experience.

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COMPANY

Meet team Renascence

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Aslan Patov, CEO

20+ CX specialists

Life at Renascence

GROW WITH US

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Services

Comprehensive CX and management consulting for enterprise brands.

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CORE

Customer Experience

End-to-end transformation

Behavioral Economics

Science of decisions

Journey blueprints

Strategy Consulting

Management consulting

Cultural Change

CX-first culture

Customer Loyalty

Programs that retain

SPECIALIST

Digital Transformation

Technology-led CX

Employee Experience

Mystery Shopping

Audit experience

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Org. Transformation

Restructure for CX

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

Explore every CX solution we offer.

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STRATEGY & GOVERNANCE

Vision, ambition & roadmap

Benchmark where you are

Operating model & standards

Listen, analyze, act

Turn ambition into action

Communication that lands

DESIGN & DELIVERY

Map & redesign journeys

Design for real customers

Blueprints & standards

Optimize operations

UX & Wireframes

Digital experience design

Escalation Strategy

Turn complaints into loyalty

CULTURE & EXPERIENCE

Customer Rituals

Moments customers remember

Corporate Policies

Policies that protect customers

Industries

A decade of CX transformation across the region's defining sectors.

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BUILT ENVIRONMENT

Developers & communities

Hotels & resorts

Authorities & zones

FINANCE & TECH

Banking & Finance

SaaS & platforms

Telecommunications

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PEOPLE & MOBILITY

Providers & clinics

Schools & universities

Travel & Tourism

Airlines & DMOs

Products

Proprietary tools, platforms, and AI that power CX transformation.

Explore the full Renascence product ecosystem.

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AI & TECHNOLOGY

Behavioral AI assistant

AI Sales Assistant

Automate your pipeline

AI CX design platform

LEARNING & GAMES

CX certification

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Behavioral selling course

PLATFORMS & TOOLS

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Process mapping

Free CX tool suite

AI PRODUCTS

CX Maturity Assessment

AI-scored benchmark

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

The full tool suite

Opinion

Insights, research, and conversations at the frontier of CX.

ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Strategic PlanningExecutive Sponsorship for CX: Why It Fails and How to Keep It Feedback ManagementWhy Voice of Customer Programmes Fail to Drive Action

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

BankingThomaston Savings Bank picks Diebold Nixdorf for ATM refresh GeneralEmirates lowers refund fees, adds free 24-hour fare hold

Hub

Free tools, templates, and resources to advance your CX practice.

NEW · MANIFESTO

Burn the Deck. Ten Virtues. Zero Excuses. — read our manifesto for the brave consultant.

Start reading →

AI TOOLS

CX Maturity Assessment

AI-scored benchmark

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

The full tool suite

FREE TOOLS

Ready-to-use templates

Interactive learning

Behavioral Biases

The science of CX

Shifts shaping CX

LEARNING

Events & Webinars

Learn & connect

Download research

CULTURE

Burn the Deck — our manifesto

EP 01 · CX AwardsMar 2025 · 44 min

Customer Experience Awards

Host Aslan Patov is joined by Mark Hamill, CEO & Co-founder of ARCET Global, to explore how CX is evolving from art to science — driven by biometrics, ROI and technology — and what great CX recognition really measures.

In this episode

01How CX measurement has matured
02The role of biometrics and data
03Tying CX to ROI
04What award-winning CX has in common

The Guest

M

Mark Hamill

CEO, ARCET Global

Listen On

YouTube Spotify Apple Podcasts

More episodes

EP 03 · Customer Loyalty

Customer Loyalty, Brand Loyalty & CX

EP 02 · Artificial Intelligence

AI in Customer Experience

Is Dubai's Real Estate Market a Bubble?

In Which Areas of Dubai Is the Highest ROI?

Be on the show

Got a CX story worth telling?

We're always looking for guests with a fresh take on customer experience, loyalty and behavior.

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